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Couple of Comments on Comments
- 7-27-2010
- Categorized in: Pet Food Recall
P&G Representative posted a concerning comment on the Iams recall notice, though I doubt she/they felt there was any problem with it (pet owners think differently than the corporate world). And some very wise empowering words from a pet owner.
Bev from P&G posted the following comment on the TruthaboutPetFood.com notice of recall for Iams Rx pet food. "Ms. Thixton, as you know, I work in Consumer Relations at Iams. Thank you for paying attention to the news and getting the word out about our recall of Iams Veterinary Formulas Feline Renal. While we knew that issuing a recall over the weekend would be complex, the FDA dictated the timing. We have been a little challenged to get all of our tools and processes in place so that we can notify and sufficiently answer pet parents.
Yesterday (Sunday), we sent a public press release out over PRNewswire, and we sent out a blast fax recall notification to all of the clinics that have purchased the Feline Renal diet, so that they can contact their clients. We also notified VIN (the Veterinary Information Network) and the AVMA. Today (Monday), our phone center is taking calls and notice is going up on our
web sites.
This all happened very quickly. We would have preferred to have all of our ducks in a row, but instead we are playing catch up. If anyone has questions or concerns about this recall, please give us a call at 877-894-4458 or email us from the Iams.com site."
http://www.truthaboutpetfood.com/articles/pg-recalls-two-lots-of-prescription-renal-diet-cat-food.html
I'm sure Bev was just doing her corporate job, but her comment was more than clear to me that P&G doesn't have a clue about how pet owners feel. Why would a weekend make any difference for a recall? P&G was 'a little challenged' getting the word out?...What, do they have no experience with press releases or recalls? They 'would have preferred to have all of our ducks in a row'...excuse me? Shouldn't your 'ducks' already be in a row ready for any emergency?
P&G...shame on you for complaining about having to deal with a recall over a weekend. I'm sure your challenges with this weekend pet food recall are a real comfort to concerned pet owners. By the way, had your 'ducks' already been in a row, perhaps there would not have been a recall in the first place.
Kudos to FDA for forcing them to move on this recall regardless of P&G's ducks.
DiedMarch172007 is a pet owner that frequently posts comments on TruthaboutPetFood.com. Her comment on the article 'The Worst Horrors of Pet Food' makes perfect sense. A partial quote "Refuse to watch TV that shows pet food commercials, cancel magazine subscriptions that shill pet food with lies, tell your vet that marketing and upselling is unacceptable, question EVERY place where you spend money on your pet. Give less money and time ( and EVERY instant of a pet owners attention is very valuable- do not GIVE it away) to pet charities that are just fronts for Purina marketing.
When the only way to get money from a pet owner is to treat both the pet and the pet's people with respect, then things will get better and not until then."
DiedMarch172007 is right. We have far more power than we realize, but only when we act. Every concerned pet owner can act with their wallet and their actions. Send a quick email to your favorite television show if they have Big Pet Food as sponsors. Call radio stations who advertise Big Pet Food. Your newspaper, your subscription magazines. Let them know, as an educated petsumer, you will be cancelling subscriptions and changing the channel unless these commercials stop. Do a little research on the multitude of other products pitched by the companies that own all of Big Pet Food. Don't buy any of their products until they produce a pet food free of illegal left over garbage from human food processing. Things won't get better by this website and other websites writing about the problem, they will only get better if we all act as concerned consumers/petsumers. When collectively we stop putting money in their wallets, they will have no choice but to listen.
Wishing you and your pet(s) the best, Susan Thixton
Truth about Pet Food
Petsumer Report
www.TruthaboutPetFood.com
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P&G's comments are akin to BP's CEO's "I want my life back." Inconvenienced by a pesky emergency . . .
I thought the same thing! Call them BP&G!
There is a reason that they issue recalls on the weekend. It has to do with people on the weekends do not pay attention to the internet as much as they do on the weekend and the recall announcement just gets slipped into the other stories, not paid attention to. It is a trick that they do. This women would say they wanted all their docks in a row before going public with a recall but it is more to look good to pet owners, or so they think.
Thank you for the kind words Susan.
If there is one product that Iams makes that they should be very careful to make as perfect as they are capable of making, it is this product.
Bringing lame and insulting excuses and market speak into this forum was cruel.
My offer stands , I double dog dare Bev to spend a weekend with someone caring for a CRF pet, we can get Bev a pet to care for whose kidneys were killed by Iams products, plenty of those around, would Bev like a cat who is just starting to suffer end stage melamine induced kidney failure or one who is used to getting weekly IV fluids? Either way, they are easy to find, though the treatments are not easy to watch, to have to inflict or to endure.
Or to pay for.
Perhaps Bev would rather spend a weekend listening to the stories of economic devastation that poison Iams products have caused? It would give Bev a whole new view on that advertising budget! Wouldn't you just LOVE to have a long, long chat with Bev about those ads? And what blood tests cost at the vet? What pet cremation costs these days? What buying that bag or pouch of Iams cost you and your pet? Would you like to tell Bev all about it?
Spend just one weekend in the hell that Iams has wrought , one weekend , Bev, and we will show you how P&G touched our world.
What an absolute bunch of rot!!!! I am so over corporate damage control! The only damage it controls is the damage to their own image. What in he-- has happened to good old fashioned honesty and caring?